Mobility One is part of MT Mobility Limited which is registered in England at 145-157, St Johns Street, London. EC1V 4PY. Company No: 07051407. Vat No: 974 8151 85.

Terms and Conditions

1. Payment

Mobility One accepts payments on-line, through postal cheques or over the telephone. We will process your order in compliance with both the Data Protection Act and Computer Misuse Acts.

We accept Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron.

All cheques should be made payable to Mobility One.

Mobility One welcomes worldwide orders. Please call free on 0800 404 7067 for details.

Goods must be paid in full and funds cleared before despatch.

2. Delivery

Free Express Delivery within the UK Mainland We provide an express service with all our disabled scooters, electric wheelchairs and Stair Lifts, and the prices shown on this website include delivery to your door anywhere in the UK mainland. An option of personal delivery is also available, please ask for details. Beds carry a delivery charge of £40 for Courier Delivery or £118 for White Glove Engineeer Delivery. Other items may carry a small courier delivery charge, please check prior to ordering. All products under £200 carry a £7.95 Postage and Package charge. To keep our prices competitive we dispatch most items by courier service. To ensure the scooter reaches you in perfect condition, we assemble the scooter, conduct safety checks then repackage with added padding before we allow the scooter to be dispatched. Delivery is usually within 3 working days from the date of order, but should you require it sooner, let us know and we will make very effort to try and get it there. Worldwide Delivery We welcome worldwide Mobility Equipment enquiries so should you live outside the UK please contact us for a quote. All orders outside of the UK mainland will be delivered by courier service

3. Warranty and Guarantee

Our after sales service means that should you experience any problems with your products, we will be there to help you. We have access to a National Network of Trained Engineers so that no matter where you are, we can get you back on the road as soon as possible. All of our products come with a full 12 months' guarantee against faulty manufacture or materials. This warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.

If you experience any problems with a product, please do not hesitate to contact us on the dedicated service line for advice.  The appropriate number will be indicated on your delivery paperwork.

4. Cancellation and Returns policy

If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" state within 7 working days of delivery and receive a full refund, less the price it cost us to deliver the product in the first place, (maximum £118 charge in the UK). It is the responsibility of the buyer to return all goods to us, at their cost. Please ensure that you call us to obtain a Returns Authorisation Number and returns address, prior to returning any product. Goods that arrive at our returns department without a Returns Authorisation Number will be refused, and they will be returned to sender. Any custom built products such as Electric Wheelchairs, Stair Lifts, Adjustable Beds etc, or any products that have been customized in any way, such as Cup Holders, Stick Holders etc mounted on them, will be exempt from the returns policy. Once a product has been despatched from our warehouse, should the customer choose to cancel the order prior to receiving the goods, they will be liable to the courier delivery charge for the said item being deducted from any refunds due.

5. VAT Exemption

The majority of Mobility One customers don't have to pay VAT and as such the prices we display do not include VAT on those products that qualify for the exemption. Products that are not included in the exemption have prices displayed inclusive of VAT.

Individuals purchasing disability aids for their own personal use or charities purchasing disability aids to be made available to a disabled person are usually exempt from paying VAT, providing the exemption declaration is submitted along with your order.

Orders which are received without a declaration and we are not able to obtain one later will incur VAT charges. We charge VAT at 17.5% subject to changes in taxation.