If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 01189 526 908 between 9am and 5.30 pm.

 Definitions

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website;

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

"Special Conditions" means the terms and conditions in the Product Description;

"Users" means the users of the Website collectively;

"Personal Information" means the details provided by you on registration;

"We/us" means Mobility One;

"Website" means the website located at www.MobilityOne.co.uk or any subsequent URL which may replace it;

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and   

You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01189 526 908 between 9am and 5.30pm, Monday to Friday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Privacy policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders; for statistical or survey purposes to improve this Website and its services to you;            

To serve website content and advertisements to you;

To administer this website;

If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.When you create a shopping account while ordering online you will be given the option to receive information from the More Than Mobility partnership by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process.

 You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so. When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the

Administrative Call & Mail Handling Office of MobilityOne.co.uk as follows:

Attn: Customer Services Manager Mobility One – 22 Richfield Avenue Reading RG1 8EQ

Please note the above address is a call/mailing and administration centre No products are shipped or returned to this address.

 All products are shipped from the manufactures by our national currier companies or by our fleet of national service engineers.

We are a small family run business supplying mobility products to the whole of the UK and Europe. 

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:  modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Warranty/Guarantee/After Sales Service

All our products come with a full 12-month guarantee against faulty manufacture or materials, backed by the manufacturers themselves. We provide a Free Phone number to call us on in case of any problems. The number can be found on your delivery documentation. The line is manned during normal office hours from 9:00am – 5:30pm Monday to Friday during which time there is usually a qualified person available to give you any advice you may require. Please note the warranty does not cover consumables such as tyres and bulbs or maintenance requirements caused by undue care or accidental damage such as flat batteries or punctures. A call out requested or diagnosed as a result of the above will attract a minimum call out fee of £75 and may be subject to additional parts and labour charges. 

Delivery

We are happy to provide a FREE express delivery service for most orders over £100 (UK Mainland only). Any order under £100 will be charged at a standard rate of £7.95 (UK mainland). All orders received will be processed by the next working day and will be delivered once all funds have cleared, provided no additional security checks are required and all stock items are available. We do not deliver to Post Office (P.O.) boxes.

After a product has been delivered and handed over, should one of our engineers need to be recalled to the equipment to make adjustments, a call out charge of £95 will be made for the first hours worth of adjustments, and then £49 for every hour or part hour thereafter. 

Orders outside UK Mainland Mobility One welcomes orders outside UK mainland, however deliveries of all sizes will incur a postage and packaging charge. This will be informed to the customer before the dispatch of goods.

In is the responsibility of the purchaser to ensure that all of the products ordered from our company will fit into the required room or location that the product is to be placed.  i.e If it is an adjustable bed that is being ordered, the customer must make sure that the bed can be placed in its final destination.

Delivery Time

Delivery is usually within seven working days from the date of order, but should you require it sooner, let us know and we will make every effort to try and get it there. 

Standard Delivery

Products will be sent directly to you either through the mail or with a Courier service and will require a signature to accept.

Premium Engineer Delivery

Larger products may be brought directly to your door by one of our friendly technicians who will show you how to use your machine and go through any questions you might have. This service can be added to any product, at a cost of £127.00. We take pride in caring for our customers and feel this is both essential and adds a personal and friendly touch to our service. Adjustable Beds have a £49.00 Standard delivery charge, and a £127.00 installation charge to be added if installation is required by the purchaser. Delivery could be well within our general quotation of 21 working days from confirmed order. Any specific requests should be made at the time of ordering and we will always endeavour to comply if possible. Please call us Free on 0800 404 7067 to confirm any relevant delivery costs.

When your order is ready for despatch we will telephone you to discuss and confirm delivery details with you. VAT Exemption Eligibility declaration by a disabled person. Which products are eligible for VAT relief? Products in our catalogue specifically to aid disability or severe injury will have an eligibility notification by them. These products can be purchased exempt of VAT (Valued Added Tax)

EU VAT

More than mobility' is required to collect VAT at the relevant rate for orders being dispatched outside the UK. If VAT rates in the country of the destination of your order differ from those in the UK, the VAT will be recalculated and included in the product prices shown on the Order Summary page

Who is eligible?

 If you have a long-term medical condition, your may qualify or if you are registered disabled.

How do I claim?

You will need to complete the VAT exemption declaration. We will the process your order at the retail price quoted on your order less the VAT element. Filling in your declaration. You must be sure of your eligibility for VAT relief before completing the declaration.

Ordering for someone else?

You should only complete the Name and address fields if the goods are not for you and you are ordering for a person who is entitled to claim relief from VAT. 

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.    

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from MobilityOne.   

As your product is shipped from our warehouse we will send you a despatch confirmation email.  

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.      

Our inability to obtain authorisation for your payment.         

The identification of a pricing or product description error.   

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.  The details of your specific contract will not be filed by Mobility One. If you do require any information regarding orders you have placed with Mobility One please write to us at the following address:

Mobility One Handling and Mail Office20 – 22 Richfield Ave, Reading RG1 8EQ

Please note the above address is a call/mailing and administration centre No products are shipped or returned to this address.  All products are shipped from the manufactures by national currier companies or by a fleet of national service engineers. We are a small family run business supplying mobility products to the whole of the UK and Europe. 

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products. (Excluding Saturday's, Sundays & Bank Holidays) If you wish to exercise your right to cancel this contract prior to order despatch, click on the link and follow the procedure set out in the How do I change or cancel an order section. If your order has already been despatched please follow the procedure set out in our Returns policy.

Please note that your right to return Products does NOT apply to Products, which fall into the following categories:     

Goods made to your specification (for example, Electric Wheelchairs, Stairlifts, Adjustable Beds etc) 

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Quality Control

All our products are sourced brand new direct from distributors of leading manufacturers only. We have elected to supply only well tried and tested models. Full assembly and inspection tests take place prior to despatch. All power products have their own unique identification numbers registered by the distributor and us to enable a specific unit to be tracked right through the process.

Payment

All prices are shown exclusive of VAT. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:   

Register by providing your real name, phone number, e-mail address, payment details and other requested information      

Be over 18 years of age     

Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Returns

 The product you wish to return must be in a saleable condition in its original, with its original packaging.  (This does not affect your statutory rights in the event of faulty goods.) 

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

You have 7 days from the date of delivery to return any product that does not meet your needs, excluding custom built items, such as Electric Wheelchairs, Stair Lifts and Adjustable Beds.

We recommend that you notify Mobility One by registered post or by any other durable media if you wish to cancel or return an item in accordance with this agreement.  At this stage we will issue you with a returns authorisation code, which must be clearly marked on any product that you are returning. 

No cancellation code will be issued over the telephone Please note that failing to comply with the above instructions will result in the goods being refused at our returns department.

We will happily accept the return of your purchase under the following circumstances.

1. We offer a full refund for units purchased on our website, excluding delivery and collection charges incurred by us if the product is unwanted and complete with packaging/accessories and in an 'as new' condition, within 7 days of purchase (some special goods have a re-stocking fee please refer to product description). We aim to issue refunds within thirty days of receipt of the product.

2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the product develop a fault within the warranty period. You can either return the product to us and we will happily fix it, if this is inconvenient, we will collect the unit and return it to you. There will be a charge to help cover the costs for collecting and delivering the unit.  After the guarantee has expired we will still endeavour to help with any servicing your equipment may require. We are pretty unique as we have engineers all over the country, so we can take away the hassle of finding a suitably qualified engineer. Our returns address will clearly be shown on the dispatch note.

Installation

Any installation carried out by installers whose details are provided by Mobility One is covered by the contract between you and the installer. Therefore we can accept no liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned.

We strongly advise that you arrange for your installer to call the day after scheduled delivery at the earliest, since we are unable to guarantee a delivery time of day.

Terms and Conditions of Sale

The following terms and conditions for the sale of goods ('the Conditions') will govern all contracts for sale that we, enter into with you, the Customer, to the exclusion of all other terms and conditions.

Please read these Conditions carefully.

1. These Conditions do not affect your statutory rights.

2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.

3. Your order for goods is subject to availability. If we do not supply goods to you for any reason we will try to inform you of the situation, we will obviously refund any money already paid by you for the goods should they not be available for more than 4 weeks. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods. Our suppliers are pretty good, but sometimes they do let us down.

4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.

5. Goods, other than faulty goods, may be returned within 7 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories, with the packaging unopened. Unfortunately, goods that do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We shall reimburse you within 30 days of our receipt of the returned goods.

6. As you can appreciate, we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

7. As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know, when we intend to deliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

8. The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

9. Payment for the goods must be made by you in accordance with our Purchase Procedure. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

10. All prices on our website are in pounds sterling and exclusive of VAT and our very reasonable delivery charges.

11. The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in About us section)

12. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Accuracy of Information

The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.

The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship

We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.

These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter, which it would be illegal for us to exclude or to attempt to exclude our liability.

Complete Agreement. These terms and conditions (including the privacy statement referred to in clause contain all the terms which you have agreed with us in relation to the use of the website.

Jurisdiction and acceptance of these terms and conditions

This website is controlled and operated by us from our offices in England and Orlando Florida. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales.

The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Your continued use of this website indicates your acceptance of these terms and conditions. Both partners of the company run separate parts of the business from private abodes                              

We recommend that you download and print the Terms And Conditions prior to ordering any product.